Steve Pugh, Volunteer case study September 2019

I really wanted a change in my career after 12/13 years in retail management and wanted to get more involved in training and develop this further. Volunteering and delivering customer services training with CVSC, not only gave me the confidence to make this change, but also gave me the belief that I could do it.

When I started volunteering with CVSC I also volunteered with a number of organisations, one of which was Crest. After seeing what I was capable of, Crest offered me a position within the organisation. Now I am a PTTLS accredited trainer working full time for Crest and also in charge of the retail division. This all started through volunteering with CVSC.

By making this step in my career path, my work life balance is a million times better than ever before. I get to see my wife more than ever and I have never been happier in my career.

The Volunteering team gave me the opportunity to develop my skills and gave me the confidence and support to pursue a new career path. With the help of the team at CVSC they put me in contact with organisations who I could volunteer with - one of which has now employed me at a senior level. 

For me it was “Dream, Believe Achieve”

 I dared to dream about a change in career. I had CVSC behind me who had the belief in me. I am now in a new career. Just look what I achieved!


Steve Pic

Community and Voluntary Support Conwy
7 Rhiw Rd, Colwyn Bay LL29 7TG

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