Community Support Services

All information has been sourced from the public domain.

Click on Area Forum for services in that area.  

 Area Forum   

Villages/Towns
Central

Bay of Colwyn (including Colwyn Bay, Heights, Old Colwyn & Rhos On Sea), Llysfaen, Mochdre, Betws yn Rhos

North Llandudno (including Penrhyn Bay, Penrhynside, Craig Y Don)
 East Abergele, Kinmel Bay & Towyn, Llanddulas, Llanfair TH, Llannefydd, Llansannan


South

Betws y Coed, Bro Garmon, Bro Machno, Caerhun, Capel Curig, Cerrigydrudion, Dolgarrog, Dolwyddelan, Eglwysbach, Llanddoged and Maenan, Llanfihangel, Llangernyw, Llangwm, Llanrwst, Pentrefoelas, Trefriw, Ysbyty Ifan
 West Conwy (including Conwy, Deganwy and Llandudno Junction), Glan Conwy, Henryd, Llanfairfechan, Penmaenmawr

Click on category below to see available services:

  • Support & Helplines

    As well as the Community Support Services being offered in Conwy, there are also the regional and national services still available;-

    British Red Cross Covid-19 Support

    Covid Support Line Flyer1024 1                 Coronavirus support line

    Rape & Sexual Abuse Support Centre North Wales

    Email Support

    RASASC NW Email Support

    List Of Support Lines

    List Of Support Services

    Stand

    Let’s Talk- Stronger Together

    Let’s Talk Together is a confidential and non-judgemental telephone service from STAND North Wales CIC offering opportunities to talk with a member of the STAND Team who can offer reassurance and practical and emotional support.

    We understand that as a carer of a young person or adult with additional needs / disabilities it can be challenging and exhausting at times and the chance to just talk to someone who understands can help to relieve stress and anxiety.

    If this is something you feel who would benefit from please Email This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. or you can text your details to 07947259622.

    You will then be offered a time slot for a member of the team to call you.

    Please note we must stress this service is NOT a Helpline or counselling service. It is just an opportunity to chat with someone who cares.

  • Disability Services

    As well as the Community Support Services being offered in Conwy, there are also the regional and national services still available;-

    Stroke Association

    Rebuilding Lives after Stroke

    Untitled

    Vision Support

    Home Visitor Support

    Vision Support are now offering their Home Visiting Service for people with a Vision Impairment in Wrexham, Conway, Flintshire and  Denbighshire.  During the current pandemic situation our Home Visitors are able to offer support through essential visits and telephone support.  The support that we can offer includes:-

    Shopping

    • · Food and essentials
    • · Prescriptions – collect and deliver
    • · Someone to talk to and emotional support
    • · Support with  low vision equipment
    • · Signposting to other services

    Home Visitor Leaflet Final

     

  • Mental & Wellbeing

    As well as the Community Support Services being offered in Conwy, there are also the regional and national services still available;-

    Samaritans

    Samaritans has launched a new confidential wellbeing support line for NHS and social care workers in Wales.

    The wellbeing support line is for anyone who works in health or social care and might be feeling worried, stressed or overwhelmed, or just needs to talk things through after a busy shift or long day at work. It’s more important than ever that we keep looking after ourselves, so we can continue to care for others.

    All calls are answered by Samaritans volunteers, who are trained to listen without judgement and offer confidential emotional support. The support line will be open every day between 7am and 11pm, offering support in English. A Welsh language line will also be available every evening between 7pm and 11pm.

    The line has been designed to help anyone working in the NHS or in social care in Wales to process their experiences during a time when they’re working under increased pressure and adapting to difficult circumstances. It’s focused on creating a safe space for them to share their feelings and talk about what they’re going through.

    The English language support line for NHS and social care workers and volunteers is free to call, and is available every day, between 7am-11pm on 08004840555

    The Welsh language support line for NHS and social care workers and volunteers is free to call, and is available every evening, between 7pm-11pm on 08081642777

    Message from Executive Director for Samaritans in Wales, Sarah Stone

    I am delighted that Samaritans is able to provide an independent and confidential listening service to all NHS and social care workers in Wales during these unprecedented times. Our trained volunteers are here for any member of staff working for NHS or social care services to talk about whatever is troubling them. Now more than ever, it's important to reach out and talk. Samaritans understands that connecting with others is a fundamental human need.

    We also ask the public to continue looking out for those who are looking out for you, by checking in with NHS or social care workers who may be friends, family or neighbours. A friendly chat, message or listening ear could help at the end of a working day.

    For further information please contact Liz Williams, Policy and Communications Officer on This email address is being protected from spambots. You need JavaScript enabled to view it. or 07483079022

  • Foodbanks

    As well as the Community Support Services being offered in Conwy, there are also the regional and national services still available;-

  • Financial Support

    As well as the Community Support Services being offered in Conwy, there are also the regional and national services still available;-

    Money and Pensions Service

    “(MAS), Pension Wise and the Pensions Advisory Service (TPAS).  We are an independent and impartial organisation and funded by levies from the financial services industry.  We give FREE, unbiased money and pensions guidance to help people make informed choices and our vision is that everyone makes the most of their money and pensions.  We’re committed to ensuring that people throughout the UK have guidance and access to the information they need to make effective financial decisions over their lifetime.   This is a link to the MaPS website:  www.maps.org.uk

    Also, here are the links to the public facing websites of the Money Advice Service, Pension Wise and The Pensions Advisory Service which I thought would be useful for you to see. 

    Money Advice Service – www.moneyadviceservice.org.uk – offers money guides, tools and calculators to help everyone make the most of their money.  Information and guidance is available through the website, telephone, webchat and WhatsApp services.

    Pension Wise – www.pensionwise.gov.uk – offers free, impartial guidance through face-to-face and telephone appointments to people aged 50 or over with a personal or workplace defined contribution pension who want to make sense of their options as they approach retirement.

    The Pensions Advisory Service – www.pensionsadvisoryservice.org.uk – offers free and impartial pensions guidance on workplace and personal pensions for everyone through its website, telephone and webchat services

    Financial Conduct Authority

    The FCA knows that due to the impact of the pandemic, many of those who have experienced changes in employment and increased stress may fall behind on payments. There is information on the FCA website on:

    • Loans and credit
    • Mortgages
    • Insurance
    • How to manage your finances

    FCA Consumer Leaflet English1024 1            FCA Consumer Leaflet English1024 2

    Test, Trace and Protect updates, and payment scheme for Self Isolation

    £500 payment scheme now open to parents and carers of children required to self-isolate.

    Parents and carers on low incomes with children who are self-isolating will be eligible for a £500 support payment.  The Self-Isolation Support Scheme was launched last month to provide financial support to people on low incomes or facing financial hardship when they were asked to self-isolate by the NHS Wales Test Trace Protect service.
     
    It will now be extended to help parents and carers who have to take time off work to look after their children when they have to self-isolate because of a Coronavirus outbreak in their school or childcare setting.  People will be able to apply for the self-isolation payment via their local authority website from 14th December and payments will be backdated to 23rd October

    Preparing for self-isolation checklist

  • Online Shopping

    As well as the Community Support Services being offered in Conwy, there are also the regional and national services still available;-

    Supermarket COVID-19 Response To Help Vulnerable

    • Priority Vulnerable online shopping slots
      • Supermarkets which offer online shopping reserve priority slots for those on their designated vulnerable lists & have protocols for self-isolating customers. Many have also expanded click and collect.
    • Other shopping options
      • In some cases there are other options than online shopping or shopping in store
      • Morrisons
        • Link - “doorstop delivery service”- phone shopping service for anyone self-isolating (free for elderly and vulnerable, discount for students)
        • Link - Scheme to deliver free school meals to children isolating from school (paid by school) – (Wales included)
      • Several supermarkets have linked with other delivery companies to deliver food to customers
        • Morrisons – Amazon, deliveroo,
        • E.g. ALDI – deliveroo
        • Co-op – deliveroo, Zoom (Wales)
        • Waitrose – deliveroo trial
      • Special opening times/ priority in queues
        • Most supermarkets now offer priority access to stores to bypass queues for the elderly, vulnerable and NHS workers (some still offer designated times for those customers but most have been replaced).
      • Volunteer E- cards
        • Nearly all supermarkets offer cards which can be sent to someone else to do shopping. More information is in this file.

    Tesco                  Co-op                Sainsburys              Waitrose             Morrisons              M&S             ASDA

    • Food box delivery
      • A few supermarkets offer essentials boxes delivered contactless to those needing staple supplies.
      • Morrisons - large variety of essential and non-essential boxes ( now includes essential boxes for variety of dietary requirements and also hygiene essential box)
      • ASDA – essential box and box with fruit and veg available
    • Charity support – most supermarkets have donated money or goods to charities, and have food donation boxes in store. Other actions:
      • ASDA – giving small care homes priority delivery ( who would not order enough for wholesalers)
      • Co-op donated £10,000 supplies to students in lockdown areas.
  • Transport

    Non-Emergency Patient Transport

    NEPT

    Alpine Travel

    Alpine Coaches

    NWEMS Accredilink Community Response Taskforce

    Need transport to your Covid Vaccination appointment?

    Free Welsh Government funded transport available across Conwy County. Fully COVID Compliant , fully trained, DBS checked, friendly staff, mobility issues not a problem, all needs met.
    Tel 01492 330379
    Text 07917280461
    e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Older People

    As well as the Community Support Services being offered in Conwy, there are also the regional and national services still available;-

    Older People’s Forums

    The Conwy and Denbighshire Older People’s Forums are for anyone aged 50 or over, to meet and discuss issues that affect them and their community, and advise concerned organisations and the local authorities.Older Persons Forum eng

    Make your voice heard on issues that affect you.

    Forums are for:

    • Anyone aged 50 or over
    • Discussing things that affect your well-being
    • Sharing ideas and keeping informed
    • Chatting with people in your community
    • Meeting interesting guest speakers
    • Getting a hold of information on a wide range of topics
    • Participating in consultations and influencing decision making

    Forums are independently run by the members and supported by Age Connects NWC coordinators. They are supported by the local authority as a way of getting information directly to and from over 50s regarding the planning and delivery of services.

    Email This email address is being protected from spambots. You need JavaScript enabled to view it. to be put on the attendees invitation list.

Community and Voluntary Support Conwy
7 Rhiw Rd, Colwyn Bay LL29 7TG

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  • Registered Charity Number: 1151397