Organisational Help & Guidance Information

Voluntary and community action is all about building active and sustainable communities and ensuring your community have a voice.

Has your community or organisation got an idea for a project and not sure what to do next? CVSC organisation support and guidance is FREE and can help you and your community develop these ideas for new projects by-

  • Advising on the creation of a new group with all the related needs of a new committee

  • Creating a constitution/governing document for a new group or even review one that already exists

  • Charity registration, if appropriate

  • Discuss your idea and start developing it in preparation for grant applications if needed

  • Discuss policies that your group may be interested in adopting e.g. Welsh Language policy or Equal Opportunities policy

  • Offer general support as you move ahead and turn an idea into a real project.

We can also help with:

  • Accessing local and low cost training opportunities

  • Recruiting volunteers to drive your idea forward

  • Providing information sources

  • Publicity and promotion for your group

A chat always helps clarify things, so remember to get in touch and together we can get the ball rolling!

Also consider becoming a member organisation and you will have first access to our email newsletters and magazinesMore information here

Press banner LL white border

 The Charity Commission has launched a new set of simple, easy to understand guides to help trustees

The Charity Commission, the charity regulator for England and Wales, has launched a new set of simple, easy to understand guides, designed to help trustees run their charities in line with the law.

The new guides cover five key aspects of charity management - a ‘core syllabus’ covering the basics that the regulator expects all trustees to be aware of.

They explain the basics of:

This ‘gateway’ level guidance will make it easier and quicker for all trustees to check what is expected and to find more detailed information if needed, which is all the more important as charities respond to the Covid-19 pandemic. The Commission’s research and testing with trustees have helped shape their design and content.

The publications come as part of the Commission’s programme, outlined in its 2020/21 Business Plan, to deliver updated core guidance and an improved website, so that it is easier for trustees, who are overwhelmingly unpaid volunteers, to access the information they need. This is in line with the Commission’s strategic priority of ensuring trustees have the tools and understanding they need to succeed, and helping them maximise the difference they make.

The new tools have been launched to coincide with Trustees’ Week, the annual celebration of charity trustees and the contribution they make to society.

Helen Stephenson CBE, Chief Executive of the Charity Commission, said:

Volunteer trustees are the bedrock of the charity sector. Without their commitment and dedication charity would simply not be possible. When I started at the Commission, I said our guidance and advice needed to become more available and accessible to trustees, to help them deliver on the causes they support and champion. These new 5 minute guides are an important milestone in our delivery on that promise.

The Commission stresses that whilst the guides may be basic, they are designed to serve the needs of experienced trustees as well as those new to the role. It says that years of experience cannot immunise even the very best trustees from running into questions or problems.

In a blog, Helen Stephenson sets out how she hopes the new guides will aid trustees, particularly as they face unprecedented challenges presented by the pandemic.

Helen Stephenson added:

Our 5-minute guides are designed with real trustees and real situations in mind. They recognise that good governance is not a bureaucratic detail – it underpins the delivery of a charity’s purposes to the high standards expected by the public – and is all the more important in the midst of this pandemic which is impacting civil society so heavily. I hope trustees, both new and experienced, read and use them to help them fulfil their charity’s purpose for the public benefit.

Trustees’ Week runs from 2-9 November 2020. More details can be found at

Please click here to access the new TSSW Knowledge Hub resources. We will be updating the links below to the new resources

TSSW Information Sheets:


Getting Started

First Steps – from idea to action

Involving the community

Involving service users

Planning your work

Choosing legal structures

Charitable status

Where to go for help

Model Constituion for setting up a small charity

Charitable Incorporated Organisations

Running your organisation

Updated Sheets


Data Protection & GDPR

Effective Annual General Meetings

Health and Safety

Original Information Sheets

Developing a strategic plan

The Business Plan

Effective meetings


Monitoring and evaluation

Risk Management

Equal opportunities

Welsh Language – legal context

Communy Action to tackle Climate Change

Where to go for help on action on climate change

Using freelance trainers and consultants

Environmental policy

Environmental Sustainability Management Systems

Impact and Impact measurement

Social Value Policy

Working with others

Consensus building

Community participation and engagement methods 



Customer Care 




Wales' International Development Network

Public law remidies-challenging decisions made by public bodies


Updated Sheets

Thinking about volunteering

Developing a volunteer strategy

Creating a Volunteering Policy

Keeping volunteers safe

How to ensure volunteer satisfaction

Risk assessment-volunteers based at home

Involving Young People as volunteers

Employer Supported Volunteering

Managing Volunteer exits

Volunteers and Insurance

Managing concerns relating to volunteers

Original Information Sheets

Recruiting, selecting and inducting volunteers

Attracting Welsh Speaking Volunteers

Equality and Diversity in volunteering

Safeguarding and good management practices

Disclosure Barring Services 

Volunteers and the law

Volunteers and welfare benefits

Volunteer Expenses

Investing in volunteers

Supporting harder to place volunteers

Understanding mental health and volunteering

Volunteer Drivers

The economic value of volunteers

What do Volunteer Centres do in Wales?

Involving volunteers from overseas

The language of volunteering - terms explained

Promoting Welsh language through volunteering

Welcoming volunteers who are Asylum Seekers or Refugees

Carers and volunteering

Supporting volunteers who have Additional Learning Needs

Trustees and governance 

Updated Sheets

Working with the chief officer

Recruitment, selection and induction

Principles of governance

Winding up - the steps involved and alternative options

Original Information Sheets

Trustees duties and responsibilites

Governing body structures and honorary officers

Training and development for trustees

Liability of trustees and governing body members

Trustee indemnity insurance

Register of people with Significant Control

Employing and managing people

Working in the voluntary sector

Employing staff for the first time

Drawing up a Job Specification

Advertising your vacancy

Selecting your candidate

Producing a written statement

Induction, training and development 

Supervision and appraisal



Redundancy Policy 

Health and safety policy

Sickness Policy

Family Friendly Policies

Maternity Policy

Paternity Policy

Adoption Policy

Right to request flexible working

Equal opportunities policy

Whistleblowing policy

Retirement Policy

Disciplinary Policy

Finding and getting money

Developing a fundraising strategy

Grants - fit for funding

Applying to funders

Accounting for volunteers' time in funding applications


Fundraising events

Fundraising legacies

Fundraising donations

Introduction to procurement

Introduction to tendering

Developing a successful tender 

Costing your tender


Charity Shops

Giving (sources of funding)

Tax effective giving

Introduction to payroll giving 

Payroll fundraising

Payroll Giving Consortia

Introduction to Gift Aid

Gift Aid Promotion 

Gift Aid Record Keeping

Gift Aid FAQ

Corporate funding

Specialist European Teams

Working together to raise income

Community Investment 

Managing Money 

Setting up a financial system

Setting a budget

Full cost recovery

Monitoring expenditure and budget

Financial controls

Annual Accounts and audit



Reserves policy


Avoiding fraud

Ensuring you have a good reserve policy

How reserves should be invested

How to write a good investment policy 



Running buildings


Information Technology


Intellectual Property

Promotion and Marketing

Communications and marketing plan

Creating effective marketing and publicity materials

Preparing newsletters

Working with the media

Effective press releases

The annual report

Website development and maintenance

Accessible formats and languages

New and Social Media in the Voluntary Sector

Campaigning and influencing

Who represents me?

Introduction to Welsh devolution and the Government of Wales Act 2006

National Assembly for Wales and the Welsh Government

Assembly business and committees

Making legislation

The National Assembly for Wales Commission

Petitioning the National Assembly for Wales

The National Assembly for Wales - basic Facts & Glossary

Local government information

Planning a Campaign

Campaigning and lobbying techniques

Local Authority Plans and Strategies

Local Government Scrutiny 

Town and Community Councils

Climate Change

Introducing Climate Change

Why climate changes issues are important for the third sector

Climate change as part of sustainable development

Climate change social justice - impacts on vulnerable groups

Climate change and environmental justice

Climate change and energy

Climate change and housing

Climate change and livelihoods 

Climate change and health

Climate change and transport

Reduce your organisation or group's carbon footprint

Take local community level action on climate change 

Providing a bilingual service

Your organisation can benefit from working bilingually: To promote equality and be recognised as an example of good practice To increase your public profile To expand financial and practical support for your work To strengthen your appeal to bilingual volunteers and staff To offer Welsh speakers...

Continue reading

Community and Voluntary Support Conwy
7 Rhiw Rd, Colwyn Bay LL29 7TG

  • Company Limited by Guarantee 3867751
  • Registered Charity Number: 1151397